SaaS firm Atomicwork, an enterprise AI-driven service management solutions provider, has successfully raised USD 25 million (~INR 216 crore) in its Series A funding round. The investment was led by Khosla Ventures and Z47, with participation from Battery Ventures, Blume Ventures, and Peak XV Partners.
The newly acquired funds will be utilized to scale and deploy Atomicwork’s enterprise AI agents, expand its go-to-market strategy, and further develop its product offerings. The company aims to revolutionize IT service management by integrating AI-native capabilities, enabling businesses to enhance operational efficiency and drive growth.
Driving Innovation in IT Service Management
Atomicwork’s AI-powered platform is designed to modernize IT workflows by automating routine processes, allowing IT teams to focus on strategic initiatives. The platform incorporates an enterprise knowledge graph and agentic AI, which enhances service automation and optimizes enterprise operations.
“We are pioneering agentic service management to transform how companies manage their IT workflows and enterprise services. This investment is a significant milestone, validating our vision of a future where smarter IT teams drive business growth and companies are empowered by technology, not bogged down by it,” said Vijay Rayapati, Co-founder and CEO of Atomicwork.
The platform is already being utilized by global enterprises such as Zuora and Pepper Money, helping them streamline IT service operations through intelligent automation and actionable insights.
Backing from Leading Investors
Kanu Gulati of Khosla Ventures emphasized the transformative impact of Atomicwork’s AI agents on enterprise IT operations. “Atomicwork’s AI agents can autonomously handle everyday IT services, and employees can then focus on actually growing the business. This is the AI innovation that large organizations need to radically transform how they work.”
Pranay Desai, Managing Director at Z47, echoed similar sentiments, stating, “Atomicwork has built a remarkable team and proven technology. We’ve witnessed firsthand how they are transforming IT service management for global businesses. Their potential is immense to redefine the future of enterprise IT with Agentic AI.”
Company Growth and Previous Funding
Atomicwork was founded in 2022 by Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar. Rayapati previously founded Minjar, which was acquired by Nutanix in 2018. Darisi and Vijayasankar were part of the founding team at Freshworks, contributing to its growth from a startup to a publicly traded company.
Atomicwork Series A funding follows the company’s seed funding rounds, which totalled USD 14 million (~INR 95 crore). The seed round was completed in two tranches—USD 11 million in September 2023, followed by an additional USD 3 million in September 2024. The seed investment was backed by global tech leaders, including prominent CIOs and CTOs such as Abhinav Dhar (former CIO of TransUnion), Prasad Ramakrishnan, Avanish Sahai (ex-Salesforce, ServiceNow, and Google Cloud), and Rich Waldron (CEO of Tray.ai).
The previous funding rounds allowed Atomicwork to establish its AI-driven platform and expand its presence across global markets. The new capital infusion will accelerate the company’s expansion, particularly in the United States, where it plans to scale its go-to-market team over the next three years.
The Future of Enterprise AI with Atomicwork
With traditional IT service management tools struggling to keep up with the demands of modern enterprises, Atomicwork’s AI-native approach provides an innovative solution to reduce IT workloads and enhance overall efficiency.
“Enterprise IT is undergoing a radical transformation, and Atomicwork’s agentic service management platform is in a great position to innovate in this space. We are excited to be a part of the company’s journey as it continues to scale and innovate for enterprise IT teams,” said Neeraj Agrawal, General Partner at Battery Ventures.
As India’s startup ecosystem witnesses a resurgence in funding activity, Atomicwork’s successful Series A round marks a significant milestone in the evolution of enterprise AI solutions. With its strong leadership, cutting-edge technology, and backing from prominent investors, the company is well-positioned to redefine the future of enterprise IT service management.
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